×

SHOPPING FROM

退货政策

自收到订单起,您有 14 天的考虑时间。对于部分交货,自收到最后一部分起算。

要行使退货权,您必须通过明确的声明(书面、邮件或电子邮件)告知我们您要取消协议。您可以使用取消表格,但并非必须使用此表格。我们要求您使用我们网站上的退货选项。您可以在您的账户中找到该选项。
您可以在发货后 14 天内登记退货。登记后,您可在 14 天内退货。退货运输费用自理。从收货之时起至我们收到退货之时止,客户应对产品负责。如果产品未办理退货登记,该产品将不予处理。

如一般条款和条件所述,产品可能会像在商店中一样被拆开包装并进行评估。这意味着产品不能在机器中安装和使用。产品是密封交付的。一旦拆封,产品将无法退货。



我可以退货吗?

消费者退货。

是的,我们接受欧盟境内消费者的退货。所有商品都可以退货,但都要密封包装。一旦封条被撕开,我们将检查商品的磨损情况,并有可能退还部分货款。

所有电子设备、泵、认证和校准部件均可退货。但密封包装不能打开。这些产品都经过出厂测试,我们不能保证退货后的功能。因此,这类产品的损失率为 100%,且不提供退款。

对于消耗品,如清洁产品、液体、管子、垫圈和研磨毛刺。当包装封条破损时,这些物品将无法出售,价值将减少 100%。

商业客户

对于商业客户,我们不接受退货。


退货期限是多久?
在注册您要退货的商品后 14 天内。

我没有通知商店就退货了
未登记就退货的产品将不予处理。

我需要对产品损坏负责吗?

从顾客收货到产品退回,均由购买方负责。

我可以将购买的产品安装到我的机器上,如果不合适可以退货吗?
不可以,您可以目测和测量产品。但是,当产品实际安装和/或使用后,就不能再退货了。如果您仍然这样做,将对产品的剩余价值进行评估。这可能导致部分退款或不退款

我必须自己支付退货费用吗?
是的,退货费用由客户承担。



如果我的产品是快递寄送的,我是否可以退回全部运费?
不,您只能退还标准运费。


我可以以不同于付款方式的方式获得退款吗?
不能,最初选择的付款方式也会被记入贷方。


This website uses its own and third-party cookies to improve our services and show you advertising related to your preferences by analyzing your browsing habits. To give your consent to its use, press the Accept button.

Cookie preferences

Functional cookies
No
Yes
Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.
Cookie Provider Purpose Expiry
PHP_SESSIDbrooks-parts.comThe PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser.Session
PrestaShop-#brooks-parts.comThis is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop.480 hours
Advertising Cookies
No
Yes
These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.
Analytics cookies
No
Yes
Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.
Performance cookies
No
Yes
These are used to improve the browsing experience and optimize the operation of the shop.
Other cookies
No
Yes
These are cookies without a clear purpose or those that we are still in the process of classifying.