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Shipping policy

hank you for visiting and shopping at Brooks Espressomachines. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time and compensation

All orders are processed within 2-3 business days and at least within 30 calendaristic days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.


After repudiation in conformity with the preceding paragraph, Brooks Espressomachines shall return the payment made by the Consumer promptly but at least within 30 days after repudiation.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. However, the shipping cost depends on the weight / volume of the products placed in your order.

We use a variety of shipping companies. The primary shipping companies we use are:

  •          Deutsche post
  •          DPD
  •          DHL Parcel
  •          Fedex economy

 

Deutsche post.

This shipping company is used for smaller items up to 1,5kg with low shipping prices with tracking. The transit times of this shipping option is longer then normal

DPD

This shipping company is used for shipments inside the European Union. The shipments for small items wil be done with the DPD Parcelletter, with lower rates. The bigger items will be done with the regular service.

DHL Parcel

DHL Parcel is part of DHL, The rates are more economical lower but have a bit longer transit time. The transittimes are indicated in the list below.

Fedex Economy

Fedex economy is the fasted option true our system, but with economical rates.

 

Deutsche post DPD DHL Parcel Fedex
Australia 8 - 16 days   9 - 11 days 4 - 8 days
Austria   2 days    
Belgium   2 days    
Bulgaria   4 days    
Canada 8 - 16 days   7 - 9 days 3 - 6 days
China 8 - 16 days   10 - 13 days 4 - 8 days
Croatia   5 days    
Czech republic   3 days    
Denmark   2 days    
Deutschland   2 days    
Estonia   4 days    
estonia   4 days    
Finland   5 days    
France   3 days    
Greece   9 days    
Hongkong 8 - 16 days   8 days 4 - 8 days
Hungary   3 days    
Ireland   4 days    
Israel 8 - 16 days   14 - 18 days -
Italy   3 days    
Japan 8 - 16 days   8 days 4 - 8 days
Latvia   4 days    
Luxembourg   2 days    
New Zealand 8 - 16 days   10 days 4 - 8 days
Poland   3 days    
Portugal   4 days    
Puerto Rico 8 - 16 days   8 - 9 days 4 - 8 days
Romania   4 days    
Saoedi Arabia 8 - 16 days   8 - 11 days 4 - 8 days
Signapore 8 - 16 days   5 - 7 days 4 - 8 days
Slovenia   3 days    
Slowakia   3 days    
South Afrika 8 - 16 days   10 - 14 days 4 - 8 days
South korea 8 - 16 days   8 days 4 - 8 days
Spain   3 days    
Sweden   4 days    
Taiwan 8 - 16 days   8 - 10 days 4 - 8 days
Thailand 8 - 16 days   8 - 10 days 4 - 8 days
The netherlands   1 day    
United kingdom   3 days    
United states 8 - 16 days   8 days 3 - 6 days
Vietnam 8 - 16 days   10 - 12 days 4 - 8 days

 

All the transit times are in working days and are indications, no rights may be derived from them.