自收到订单起，您有 14 天的考虑时间。对于部分交货，自收到最后一部分起算。
要行使退货权，您必须通过明确的声明（书面、邮件或电子邮件）告知我们您要取消协议。您可以使用取消表格，但并非必须使用此表格。我们要求您使用我们网站上的退货选项。您可以在您的账户中找到该选项。
您可以在发货后 14 天内登记退货。登记后，您可在 14 天内退货。退货运输费用自理。从收货之时起至我们收到退货之时止，客户应对产品负责。如果产品未办理退货登记，该产品将不予处理。
如一般条款和条件所述，产品可能会像在商店中一样被拆开包装并进行评估。这意味着产品不能在机器中安装和使用。产品是密封交付的。一旦拆封，产品将无法退货。
我可以退货吗？
消费者退货。
是的，我们接受欧盟境内消费者的退货。所有商品都可以退货，但都要密封包装。一旦封条被撕开，我们将检查商品的磨损情况，并有可能退还部分货款。
所有电子设备、泵、认证和校准部件均可退货。但密封包装不能打开。这些产品都经过出厂测试，我们不能保证退货后的功能。因此，这类产品的损失率为 100%，且不提供退款。
对于消耗品，如清洁产品、液体、管子、垫圈和研磨毛刺。当包装封条破损时，这些物品将无法出售，价值将减少 100%。
商业客户
对于商业客户，我们不接受退货。
退货期限是多久？
在注册您要退货的商品后 14 天内。
我没有通知商店就退货了
未登记就退货的产品将不予处理。
我需要对产品损坏负责吗？
从顾客收货到产品退回，均由购买方负责。
我可以将购买的产品安装到我的机器上，如果不合适可以退货吗？
不可以，您可以目测和测量产品。但是，当产品实际安装和/或使用后，就不能再退货了。如果您仍然这样做，将对产品的剩余价值进行评估。这可能导致部分退款或不退款
我必须自己支付退货费用吗？
是的，退货费用由客户承担。
如果我的产品是快递寄送的，我是否可以退回全部运费？
不，您只能退还标准运费。
我可以以不同于付款方式的方式获得退款吗？
不能，最初选择的付款方式也会被记入贷方。
Consumer returns.
Yes we do accept returns from consumers from within the EU. All items can be returned, they are all in sealed packaging. Once this seal has been broken the item will be checked on wear and tear and it is possible that there is given a partial refund.
On all electronic devices, pumps, certified and calibrated parts apply the rule that they can be returned. But the sealed packing can’t be opened. These items are factory tested and we can’t guarantee their functionality after returning them. So there is a 100% loss on this item and a refund isn’t given.
In the case of consumables; like cleaning products, liquids, tubing, gaskets and grinding burrs. When the seal of the packaging has been broken these items are un sellable and have reduce of value of 100%
For business customers
For business customers we do not accept returns on items.
The returns are processed within 14 days after receiving the items.
The reason that a item is defective is not part of the return policy. If the item is defective we need to replace the item with a item which works.
Items which have been ordered on request or have been cut to your specifications can not be returned.
The rule is that you can inspect and test a item as you can in a physical store. In the case of spare parts this means that you can visually check, measure them and check if the parts have the same requirements the part you are replacing.
All our products are supplied sealed in a clear plastic bag. In the case of parts such as solenoid valves, level regulators, dosing devices, electronic components, heating elements, valves and calibrated parts we don’t accept returns. These parts come with the validation that they are fully functional, when they are taken out of the packaging this can’t be guaranteed anymore.
Return conditions:
· Make sure that the product is unused, in the original box, properly packaged and shipped within 14 days;
· Items which aren’t returnable, such as cleaning products and items which have been taken out of their sealed packaging described above;
· When there is no return request, but the item(s) have been send anyways we don’t accept returns
When a business buys spare parts from us, so that you indicate that you are a business, don’t have right of withdrawal nor the legal reflection period. They have no legal option to return their purchase within 14 days without giving reasons and receive a full refund including delivery costs.
Within 14 days after registering the items you want to return.
From the receipt by the customer to the return of the product (s), the purchasing party is responsible.
Products that are returned without registering will not be processed
No, you can visually inspect and measure the items. But when the items have actually been installed and / or used, the items can no longer be returned. If you still do this, it will be assessed what the residual value of the product is. This can result in a partial or no refund