Shipping policy
hank you for visiting and shopping at Brooks Espressomachines. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time and compensation
All orders are processed within 2-3 business days and at least within 30 calendaristic days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.
After repudiation in conformity with the preceding paragraph, Brooks Espressomachines shall return the payment made by the Consumer promptly but at least within 30 days after repudiation.
My shipment was send with a different shipping company then selected?
Yes it is possible that we use a similar alternative which suits the shipment at that moment. It is also possible that we bundle multiple orders in one shipment
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed with the product and with checkout. However, the shipping cost depends on the weight / volume of the products placed in your order. Orders over 150 euro ex vat are shipped for free to the EU, UK, NO and CH
We use a variety of shipping companies. The primary shipping companies we use are:
- Deutsche post
- DPD
- DHL Parcel
- Fedex economy
Deutsche post.
This shipping company is used for smaller items up to 1,5kg with low shipping prices with tracking. The transit times of this shipping option is longer then normal
DPD
This shipping company is used for shipments inside the European Union. The shipments for small items wil be done with the DPD Parcelletter, with lower rates. The bigger items will be done with the regular service.
DHL Parcel
DHL Parcel is part of DHL, The rates are more economical lower but have a bit longer transit time. The transittimes are indicated in the list below.
Fedex Economy
Fedex economy is the fasted option true our system, but with economical rates.
| Deutsche post | DPD | DHL Parcel | Fedex | |
| Australia | 8 - 16 days | 9 - 11 days | 4 - 8 days | |
| Austria | 2 days | |||
| Belgium | 2 days | |||
| Bulgaria | 4 days | |||
| Canada | 8 - 16 days | 7 - 9 days | 3 - 6 days | |
| China | 8 - 16 days | 10 - 13 days | 4 - 8 days | |
| Croatia | 5 days | |||
| Czech republic | 3 days | |||
| Denmark | 2 days | |||
| Deutschland | 2 days | |||
| Estonia | 4 days | |||
| estonia | 4 days | |||
| Finland | 5 days | |||
| France | 3 days | |||
| Greece | 9 days | |||
| Hongkong | 8 - 16 days | 8 days | 4 - 8 days | |
| Hungary | 3 days | |||
| Ireland | 4 days | |||
| Israel | 8 - 20 days | 14 - 18 days | - | |
| Italy | 3 days | |||
| Japan | 8 - 16 days | 8 days | 4 - 8 days | |
| Latvia | 4 days | |||
| Luxembourg | 2 days | |||
| New Zealand | 8 - 16 days | 10 days | 4 - 8 days | |
| Poland | 3 days | |||
| Portugal | 4 days | |||
| Puerto Rico | 8 - 16 days | 8 - 9 days | 4 - 8 days | |
| Romania | 4 days | |||
| Saoedi Arabia | 8 - 16 days | 8 - 11 days | 4 - 8 days | |
| Signapore | 8 - 16 days | 5 - 7 days | 4 - 8 days | |
| Slovenia | 3 days | |||
| Slowakia | 3 days | |||
| South Afrika | 8 - 16 days | 10 - 14 days | 4 - 8 days | |
| South korea | 8 - 16 days | 8 days | 4 - 8 days | |
| Spain | 3 days | |||
| Sweden | 4 days | |||
| Taiwan | 8 - 16 days | 8 - 10 days | 4 - 8 days | |
| Thailand | 8 - 16 days | 8 - 10 days | 4 - 8 days | |
| The netherlands | 1 day | |||
| United kingdom | 8 - 16 days | Deutsche post | ||
| United states | 8 - 16 days | 8 days | 3 - 6 days | |
| Vietnam | 8 - 16 days | 10 - 12 days | 4 - 8 days |
All the transit times are in working days and are indications, no rights may be derived from them. Transit times can take longer due to customs procedures.
This does depend if your products are in stock, the lead time for a product is shown at their own page. If your items are in stock we normally ship the order out within 1-2 working days.
This does depend where you are located. For EU shipments we use DPD, DHL or UPS. For shipments outside the EU we use Postnl and UPS.
This does depend on where you are located, normally within the EU most shipments are delivered within 3/5 working days. But outside the EU this is longer. If you want to know more about the transit times, just send us a message.
If you are located outside the EU we do not charge VAT. But it is possible that you need to pay VAT and or importing costs on the order. If you want to know how much check your local customs for more details.
Yes it is possible that we use a similar alternative which suits the shipment at that moment. It is also possible that we bundle multiple orders in one shipment