What are the return rules of a consumer?

The rule is that you can inspect and test a item as you can in a physical store. In the case of spare parts this means that you can visually check, measure them and check if the parts have the same requirements the part you are replacing.

All our products are supplied sealed in a clear plastic bag. In the case of parts such as solenoid valves, level regulators, dosing devices, electronic components, heating elements, valves and calibrated parts we don’t accept returns. These parts come with the validation that they are fully functional, when they are taken out of the packaging this can’t be guaranteed anymore.

Return conditions:

·         Make sure that the product is unused, in the original box, properly packaged and shipped within 14 days;

·         Items which aren’t returnable, such as cleaning products and items which have been taken out of their sealed packaging described above;

·         When there is no return request, but the item(s) have been send anyways we don’t accept returns