GDPR Compliance


Brooks Espressomachines needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

The policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards - and to comply with the law.

Why this policy exists

This data protection policy ensures Brooks Espressomachines:

  • Complies with data protection law and follow good practice;

  • Protects the rights of staff, customers and partners;

  • Is open about how it stores and processes individuals’ data;

  • Protects itself from the risks of data breach;

Data protection law

General Data Protection Regulation describes how organisations - including Brooks Espressomachines - must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The General Data Protection Regulation is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully;

  2. Be obtained only for specific, lawful purposes;

  3. Be adequate, relevant and not excessive;

  4. Be accurate and kept up to date;

  5. Not be held for any longer than necessary;

  6. Processed in accordance with the rights of data subjects;

  7. Be protected in appropriate ways;

  8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection;

People, risks and responsibilities

Policy scope

This policy applies to:

  • The head office of Brooks Espressomachines;

  • All branches of Brooks Espressomachines;

  • All staff and volunteers of Brooks Espressomachines;

  • All contractors, suppliers and other people working on behalf of Brooks Espressomachines;

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  • Names of individuals;

  • Postal addresses;

  • Email addresses;

  • Telephone numbers;

  • Any other information relating to individuals;

Data protection risks

This policy helps to protect Brooks Espressomachines from some very real data security risks, including:

  • Breaches of confidentiality. For instance, information being given out inappropriately;

  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.

  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.


Everyone who works for or with Brooks Espressomachines has some responsibility for ensuring data is collected, stored and handled appropriately.

Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

However, these people is ultimately responsible for ensuring that Brooks Espressomachines meets its legal obligations.

The Data Protection Office, (insert name of data protection officer), is responsible for:

  • Keeping the board updated about data protection responsibilities, risks and issues.

  • Reviewing all data protection procedures and related policies, in line with an agreed schedule.

  • Arranging data protection training and advice for the people covered by this policy.

  • Handling data protection questions from staff and anyone else covered by this policy.

  • Dealing with requests from individuals to see the data Brooks Espressomachines holds about them (also called `subject access requests`).

  • Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.

Brooks Espressomachines is responsible for:

  • Ensuring all systems, services and equipment used for storing data meet acceptable security standards.

  • Performing regular checks and scans to ensure security hardware and software is functioning properly.

  • Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.

  • Approving any data protection statements attached to communications such as emails and letters.

  • Addressing any data protection queries from journalists or media outlets like newspapers.

  • Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

General staff guidelines

The only people able to access data covered by this policy should be those who need it for their work.

Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.

Brooks Espressomachines will provide training to all employees to help them understand their responsibilities when handling data.

Employees should keep all data secure, by talking sensible precautions and following the guidelines below.

In particular, strong passwords must be used and they should never be shared.

Personal data should not be disclosed to unauthorised people, either within the company or externally.

Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.

Employees should request help from their line manager of the data protection officer if they are unsure any aspect of data protection.

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the hosting company or data controller.

When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

  • When not required, the paper of files should be kept in a locked drawer or filing cabinet.

  • Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer.

  • Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

  • Data is protected by strong passwords that are changed regularly and never shared between employees.

  • Data is stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.

  • Servers containing personal data are sited in a secure location, away from general office space.

  • Data is backed up frequently. Those backups are tested regularly, in line with the company’s standard backup procedures.

  • Data is never saved directly to laptops or other mobile devices like tablets or smartphones.

  • All servers and computers containing data are protected by approved security software and a firewall.

Data use

Personal data is of no value to Brooks Espressomachines unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

  • When working with personal data, employees ensure the screens of their computers are always locked when left unattended.

  • Personal data is not shared informally. In particular, it should never be sent by email, as this form of communication is not secure.

  • Data is encrypted before being transferred electronically. The IT manager can explain how to send data to authorised external contacts.

  • Personal data is never transferred outside of the European Economic Area.

  • Employees do not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy

The law required Brooks Espressomachines to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort Brooks Espressomachines puts into ensuring accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

  • Data is held in as few places as necessary. Staff will not create any unnecessary additional data sets.

  • Staff will take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.

  • Brooks Espressomachines will make it easy for data subjects to update the information Brooks Espressomachines holds about them. For instance, via the company website.

  • Data is updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.

Subject access requests

All individuals who are the subject of personal data held by Brooks Espressomachines are entitled to:

  • Ask what information the company holds about them and why.

  • Ask how to gain access to it.

  • Be informed how to keep it up to date.

  • Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request.

Subject access requests from individuals should be made by email, addressed to the data controller at support [at] brooks-espressomachines.com. The data controller can supply a standard request form, although individuals do not have to use this.

Providing information

Brooks Espressomachines aims to ensure that individuals are aware that their data is being processed, and that they understand:

  • How the data is being used

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