A partir du moment où vous recevez votre commande, vous disposez d'un délai de réflexion de 14 jours. En cas de livraisons partielles, le délai de réflexion commence à courir après la réception de la dernière partie.
Pour faire usage du droit de retour, vous devez nous informer par une déclaration sans ambiguïté que vous annulez le contrat (par écrit, par courrier ou par e-mail). Vous pouvez utiliser le formulaire de résiliation, mais ce n'est pas obligatoire. Nous vous demandons d'utiliser l'option de retour sur notre site web. Vous trouverez cette option dans votre compte.
Vous pouvez enregistrer vos articles pour les retourner jusqu'à 14 jours après la livraison. Après l'enregistrement, vous disposez de 14 jours pour renvoyer le produit. Les frais de retour sont à votre charge. Le client est responsable des produits à partir du moment où il les reçoit jusqu'au moment où il nous les renvoie. Si un produit n'est pas enregistré pour le retour, ce produit ne sera pas traité.
Les produits peuvent, comme indiqué dans les conditions générales, être déballés et évalués comme cela est également possible dans un magasin. Cela signifie que les articles ne peuvent pas être installés et utilisés dans des machines. Les produits sont livrés scellés. Une fois que ceux-ci ontété retirés du scellé, le produit ne peut plus être renvoyé.
Consumer returns.
Yes we do accept returns from consumers from within the EU. All items can be returned, they are all in sealed packaging. Once this seal has been broken the item will be checked on wear and tear and it is possible that there is given a partial refund.
On all electronic devices, pumps, certified and calibrated parts apply the rule that they can be returned. But the sealed packing can’t be opened. These items are factory tested and we can’t guarantee their functionality after returning them. So there is a 100% loss on this item and a refund isn’t given.
In the case of consumables; like cleaning products, liquids, tubing, gaskets and grinding burrs. When the seal of the packaging has been broken these items are un sellable and have reduce of value of 100%
For business customers
For business customers we do not accept returns on items.
The returns are processed within 14 days after receiving the items.
The reason that a item is defective is not part of the return policy. If the item is defective we need to replace the item with a item which works.
Items which have been ordered on request or have been cut to your specifications can not be returned.
The rule is that you can inspect and test a item as you can in a physical store. In the case of spare parts this means that you can visually check, measure them and check if the parts have the same requirements the part you are replacing.
All our products are supplied sealed in a clear plastic bag. In the case of parts such as solenoid valves, level regulators, dosing devices, electronic components, heating elements, valves and calibrated parts we don’t accept returns. These parts come with the validation that they are fully functional, when they are taken out of the packaging this can’t be guaranteed anymore.
Return conditions:
· Make sure that the product is unused, in the original box, properly packaged and shipped within 14 days;
· Items which aren’t returnable, such as cleaning products and items which have been taken out of their sealed packaging described above;
· When there is no return request, but the item(s) have been send anyways we don’t accept returns
When a business buys spare parts from us, so that you indicate that you are a business, don’t have right of withdrawal nor the legal reflection period. They have no legal option to return their purchase within 14 days without giving reasons and receive a full refund including delivery costs.
Within 14 days after registering the items you want to return.
From the receipt by the customer to the return of the product (s), the purchasing party is responsible.
Products that are returned without registering will not be processed
No, you can visually inspect and measure the items. But when the items have actually been installed and / or used, the items can no longer be returned. If you still do this, it will be assessed what the residual value of the product is. This can result in a partial or no refund