Vanaf het moment van ontvangst van je bestelling heb je 14 dagen bedenktijd. Bij deelleveringen gaat het bedenktijdstip in na ontvangst van het laatste deel.
Om gebruik te maken van het herroepingsrecht, moet je ons via een ondubbelzinnige verklaring laten weten dat je de overeenkomst herroept (schriftelijk, per post of e-mail). U kunt gebruik maken van het herroepingsformulier, maar het is niet verplicht dit formulier te gebruiken. Wij verzoeken u gebruik te maken van de retourmogelijkheid op onze website. Deze kun je vinden bij je account.
Je kunt je artikelen tot 14 dagen na levering aanmelden voor retournering. Na registratie heb je 14 dagen de tijd om het product te retourneren. De retourzending is op eigen kosten. De klant is verantwoordelijk voor de producten vanaf het moment van ontvangst tot het moment van retourontvangst van de producten door ons. Als een product niet is aangemeld voor retourzending, wordt dit product niet in behandeling genomen.
De producten mogen, zoals aangegeven in de algemene voorwaarden, worden uitgepakt en beoordeeld zoals dat ook in een winkel mogelijk is. Dit betekent dat de artikelen niet in machines geïnstalleerd en gebruikt mogen worden. De producten worden verzegeld geleverd. Zodra deze van de verzegeling zijn ontdaan, kan het product niet meer geretourneerd worden.
Consumer returns.
Yes we do accept returns from consumers from within the EU. All items can be returned, they are all in sealed packaging. Once this seal has been broken the item will be checked on wear and tear and it is possible that there is given a partial refund.
On all electronic devices, pumps, certified and calibrated parts apply the rule that they can be returned. But the sealed packing can’t be opened. These items are factory tested and we can’t guarantee their functionality after returning them. So there is a 100% loss on this item and a refund isn’t given.
In the case of consumables; like cleaning products, liquids, tubing, gaskets and grinding burrs. When the seal of the packaging has been broken these items are un sellable and have reduce of value of 100%
For business customers
For business customers we do not accept returns on items.
The returns are processed within 14 days after receiving the items.
The reason that a item is defective is not part of the return policy. If the item is defective we need to replace the item with a item which works.
Items which have been ordered on request or have been cut to your specifications can not be returned.
The rule is that you can inspect and test a item as you can in a physical store. In the case of spare parts this means that you can visually check, measure them and check if the parts have the same requirements the part you are replacing.
All our products are supplied sealed in a clear plastic bag. In the case of parts such as solenoid valves, level regulators, dosing devices, electronic components, heating elements, valves and calibrated parts we don’t accept returns. These parts come with the validation that they are fully functional, when they are taken out of the packaging this can’t be guaranteed anymore.
Return conditions:
· Make sure that the product is unused, in the original box, properly packaged and shipped within 14 days;
· Items which aren’t returnable, such as cleaning products and items which have been taken out of their sealed packaging described above;
· When there is no return request, but the item(s) have been send anyways we don’t accept returns
When a business buys spare parts from us, so that you indicate that you are a business, don’t have right of withdrawal nor the legal reflection period. They have no legal option to return their purchase within 14 days without giving reasons and receive a full refund including delivery costs.
Within 14 days after registering the items you want to return.
From the receipt by the customer to the return of the product (s), the purchasing party is responsible.
Products that are returned without registering will not be processed
No, you can visually inspect and measure the items. But when the items have actually been installed and / or used, the items can no longer be returned. If you still do this, it will be assessed what the residual value of the product is. This can result in a partial or no refund