Shipping policy

This does depend if your products are in stock, the lead time for a product is shown at their own page. If your items are in stock we normally ship the order out within 1-2 working days.

This does depend where you are located. For EU shipments we use DPD, DHL or UPS. For shipments outside the EU we use Postnl and UPS.

This does depend on where you are located, normally within the EU most shipments are delivered within 3/5 working days. But outside the EU this is longer. If you want to know more about the transit times, just send us a message.

If you are located outside the EU we do not charge VAT. But it is possible that you need to pay VAT and or importing costs on the order. If you want to know how much check your local customs for more details.

Yes it is possible that we use a similar alternative which suits the shipment at that moment. It is also possible that we bundle multiple orders in one shipment

Yes you can order without vat, if your vat number is suitable for intracommunity trade. If you want to order with deducted VAT please contact us prior to ordering.

If you don't want to pay the importing costs the shipment will be returned to us. In this case the return costs will de deducted from the total ordered sum. The shipping costs towards you will nor be refunded.

If a parcel is returned to us because the delivery address was incorrect, the package was not collected from the pickup point, or import duties/taxes were refused, we may need to charge the return shipping costs. We always recommend double-checking your details and being aware of any import fees to avoid extra costs.